When you plug a USB mouse, keyboard, camera, printer, mobile, or other peripheral device into USB port, sometime you get an error “USB Device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it.” The odd thing about this error is that the ports are working just fine.
The error “USB device not recognized” can be caused by any of the following situation exist:
- The currently loaded USB driver has become unstable or corrupt.
- Your PC requires an update for issues that may conflict with a USB external hard drive and Windows.
- Windows may be missing other important updates hardware or software issues.
- Your USB controllers may have become unstable or corrupt.
- Your external drive may be entering selective suspend.
- Your PC motherboard may need updated drivers.
To fix these issues, follow the steps listed in the methods below in the order listed. If the first method does not fix the problem, proceed to the next.
How to Fix USB Device Not Recognized in Windows 7, 8.1 or 10
Solution #1. Remove Power Supply
When you shut down your PC, it don’t actually turn off completely and the motherboard will still get power. Shut down your PC and remove the Power supply plug from PC. Restart your computer and connect your USB device to the USB ports.
Solution #2. Install your motherboard’s latest chipset drivers
Click start, run and type “dxdiag” and press enter. The dxdiag utility included with DirectX allow you to display all system information, note down the name of motherboard used in your device and visit the computer manufacturer’s support website to download and install motherboard latest chipset drivers.
Solution #3. Uninstall Unknown USB device
Open Run by pressing Win + R and type “devmgmt.msc” and click ok. Now expand Universal Serial Bus Controller and right click on “Unknown USB device (port reset failed), tap on Uninstall to remove it. Restart your PC, the driver are automatically reinstall after restart.
Solution #4. Reinstall USB Drivers
Right click on My Computer > Manage > Device Manager > Universal Serial Bus Controller and right click on each USB driver, tap on Uninstall one by one. Now restart your PC, the USB driver are automatically reinstall and solve the corrupted USB devices.
Solution #5. Update Universal Serial Bus Controller
Open Run by pressing Win + R and type “devmgmt.msc” and click ok. Now expand Universal Serial Bus Controller and right click on first options says “Generic USB Hub”, tap Update Driver Software > Browser my computer for driver softare > Let me pick from a list of device driver on my computer > Geneic USB Hub and click Next. Do this for all Universal Serail USB Controller options, until it solve your problem.
Solution #6. USB Selective Suspend
Right click on battey icon and click Power Options > Change Plan Settings > Change Advanced Power Settings > USB settings > USB selective suspend setting and disable both on battery and plugged in settings, appy and click OK.